Privacy Policy

1. Introduction

Gaadi Dot Com Pvt. Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (phone number, email address)
• Location data for ambulance tracking and service delivery
• Medical information relevant to transport requirements
• Payment information (processed securely through third-party providers)
• Emergency contact information
• Device information and app usage data

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device type and operating system
• IP address and general location
• App usage patterns and preferences
• Crash reports and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our ambulance booking service
• Processing payments and managing transactions
• Communicating with you about bookings and services
• Improving our Service and user experience
• Ensuring safety and compliance with medical transport regulations
• Sending important updates and notifications
• Responding to customer support requests

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Ambulance service providers
• Cloud hosting and data storage
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal proceedings
• Government requests
• Emergency situations requiring immediate action
• Protection of our rights and safety

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Employee training on data protection
• Compliance with healthcare data protection standards

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Medical transport records are retained for a minimum of 7 years as required by healthcare regulations.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Location Services: Control location sharing in app settings

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Nepal. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: